Location

Not only is our center open all year, we also accept registrations and enroll children throughout the year. Give us a call to learn more about a schedule and start date that work for your family.

1. Introduction

At Red SchoolHouse Pte Ltd, we respect the privacy and confidentiality of personal data in our possession or under our control. We have implemented policies and practices to safeguard the collection, use, disclosure, storage and other processing of personal data provided to us, in compliance with the Singapore Personal Data Protection Act (PDPA) 2012. We have developed this Privacy Policy to assist parents of our students, employees, job seekers, interested members, participants, guests and others in understanding how we collect, use, disclose and retain your personal data for legitimate and reasonable purposes. The prevailing language of the Privacy Policy shall be English. In the event of any inconsistency in interpretation, this Privacy Policy version in English shall prevail.

2. How We Collect Your Personal Data

We collect personal data when we perform one or several of the following services for you:

• When you register at our reception counter as a visitor, a parent, a guardian, a job applicant or a service provider
• When you visit our website and other social media applications and leave behind your contact information and other relevant information
• When you communicate with us; via emails, letters or phone calls etc
• During the student enrollment process:
  • When you register your interest or confirm your child’s enrollment at our Centre
  • When we communicate with ECDA and / or any other relevant regulatory authorities about your child’s enrollment application
• During the course of study at our Centre:
  • When we communicate with ECDA and / or any other relevant regulatory

authorities about your child’s details

• When you request us to administer medication for your child
• When you or any person authorised by you, take your child home from our Centre
• When you participate in any third party events or programmes arranged through us for yourself or for your child

• During the job application process:
  • When you submit your CV and job application form to us
  • When we receive your CV from recruitment firms or job portals

3. Types of Personal Data that We Collect about you

The types of personal data we may collect about you include, but is not limited, to the following:

• Full name
• Date of birth
• Thumbprint
• Contact details (mobile numbers, landline numbers, addresses, fax numbers, email addresses etc)
• Identity document number (e.g. NRIC / FIN number, passport number)
• Bank account, payment details and banking information
• Biodata (behaviour, gender, marital status, ethnic group, special education need, race, religion, languages spoken / written etc)
• Health record of child / any other relevant medical information
• Photograph and video material of child, parents / other family members, job applicants
• Employment / income record of parents
• Educational and professional qualifications of parents and job applicants
• Job applicant’s professional and work experience / employment history etc
• Relevant information of other family members / child’s next of kin / authorised person
• Other relevant information

4. How We Use your Personal Data

We use the personal data you provide us for one or more of the following purposes:

• Conducting identity checks
• Compliance with legal obligations and regulatory requirements
• Surveys and evaluations
• To facilitate communication with children, parents, guardians, potential parents, visitors, job applicants and service providers
• Printing of brochures or other promotional materials for marketing purpose
• To provide your child’s portfolio for centre display, exhibition, competition and other related purposes
• Sharing of photos / videos amongst parents of our Centre
• Processing job applications, recruitments and selections
• To facilitate the implementation of our school programmes
• To facilitate school activities that may involve external vendors (e.g. field trip, concert, school camp)
• To expedite attention to any emergency / medical situation
• Other relevant purposes

5. Who We Disclose Personal Data To

We may disclose some of the personal data you provide us to the following parties or organisations outside Red SchoolHouse Pte Ltd:

• Regulatory Authorities, g. ECDA (Early Childhood Development Agency) and other Government agencies
• IT / Technical Support and / or IT Service Providers
• Banks
• Advertising agencies
• External vendors
• Other partners that we work with on projects, g. educational institutes such as Polytechnics and ITEs

6. Limitations

Generally, we will not use your personal data for reasons not specified in the Purpose of Use unless:

• it is required by law or governmental or juridical authorities of Singapore
• it is necessary to establish and safeguard a legal claim or defence
• it is necessary to prepare, negotiate and perform a contract with you
• it is necessary to prevent illegal activities, g. in situations where the safety of a child is concerned

Children and minors should only use Red SchoolHouse Pte Ltd’s website or other services with the permission of their parent or guardian. Except when required by local law, Red SchoolHouse Pte Ltd will not knowingly collect personal information provided by children and minors.

7. How We Manage the Collection, Use, Disclosure and Storage of Your Personal Data

Obtaining Consent

We assure that all personal information collected shall be used or disclosed only for the purposes for which it was collected. As far as possible we will not collect more personal data than is necessary for the stated purpose.

Third-Party Consent

If you have a one-on-one meeting with us or do a transaction with us, on behalf of another individual, you must first obtain consent from that individual in order for us to collect, use or disclose his / her personal data.

Deemed Consent

Under certain circumstances, we may assume deemed consent from you when you voluntarily provide your personal data for the stated purpose e.g. when you register your child with us using our enrolment forms or apply for a job with us using our job application forms.

Without Consent

Under certain circumstances, we may collect, use and / or disclose personal data about you without your consent for example, so that we can comply with our statutory obligations or where personal data is publicly available.

8. How You Can Limit Processing of Personal Data

Withdrawal of Consent

If you have given us consent to collect, use, disclose and process personal data about you, you may withdraw that consent at any time. You should give us reasonable advance notice of at least 10 working days or more to process your withdrawal of consent. If you withdraw your consent, you agree that you are aware of the likely consequences, e.g. without your contact information, we may not be able to inform you of further updates or that the quality of our services may be impacted. Your request for withdrawal of consent can take the form of an email or letter to us, for the attention of the Data Protection Officer. While we respect your decision to withdraw your consent, we are not liable for any consequences resulting from the withdrawal of consent. Please also be aware that withdrawal of consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

9. Accessing and Making Correction to Personal Data About You

If you wish to access your personal data with us, based on reasonable grounds, you may send a written request to us. Upon your request, we will provide information on use / disclosure of your personal data of the past one year before the date of your request based  on intent. We will try respond to your request as soon as reasonably possible within 30 working days. It is important that access to your personal data will not infringe on the privacy of others. You may also ask us to correct an error or omission in the personal data we hold about you. Unless we are satisfied on reasonable grounds that a correction should not be made, we will correct the personal data as soon as practicable. When you make any such request, we may need to verify your identity e.g. by checking your identity card number or other legal identification document.

10. Accuracy of Your Personal Data

We generally rely on personal data provided by you (or your authorised representative). Where possible, we will validate data provided using generally accepted practices and guidelines. This includes the requests to see original documentation before we may use the Personal Identifiers and / or proof of address. In order to ensure that your personal data is current, complete and accurate , please update us if there are any changes to your personal data.

11. Protection of Personal Data

We have implemented an Information Security Standard Operation Procedure that governs how we protect personal data. We make reasonable security arrangements to protect personal data about you that is in our possession or under our control to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. All our employees will take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data, and will only share your data with authorised persons on a ‘need to know’ basis. Entities that provide services to us to process and maintain your personal data on our behalf will be bound by contractual data security arrangements we have with them.

12. Retention of Personal Data

We will not retain any documents containing personal data about you as soon as it is reasonable to assume that the purpose for which we collected that personal data is no longer being served by retention of it and retention is no longer necessary for legal or business purposes. Certain retention periods are based on statutory or regulatory requirements.

13. Compliance With Laws

Where required to do so by law, we will disclose personal data about you to the relevant authorities or to law enforcement agencies.

14. Links To Other Sites

Our website may contain links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s website. It is important that you review the Privacy Policy of every site you visit. We have no control over, and are unable to assume any responsibility for the content, privacy policies or practices of any third party sites or services.

15. Transfer of Personal Data

If there is a need for us to transfer your personal data to another country, we will ensure that the standard of data protection in the recipient country is comparable to that of Singapore’s PDPA. If this is not so, we will enter into a contractual agreement with the receiving party to accord similar levels of data protection as that in Singapore.

16. Do-Not-Call (DNC) Provisions

Before we make any “cold calls” in telemarketing activities, we will check the DNC Registry and our internal blacklist before we make the phone calls, send SMSes or send faxes to the individual, unless that individual has given his/her clear and unambiguous consent. The blacklist refers to phone numbers belonging to those individuals who have withdrawn their consent.

17. Changes To This Data Protection Policy

We may update our Data Protection Policy from time to time. Please revisit this page periodically for any changes. Changes to this Policy are effective when they are posted on this page.

18. Transparency

Our Data Protection policy is accessible on our website. You can contact the Data Protection Officer via email should you need any clarification of our Data Protection Policy.

19. Contacting Us

If you have any questions or feedback regarding the collection, use or disclosure of your personal data, you may contact us by email [email protected] to the attention of our Data Protection Officer – Rachel Goh Any query or feedback should include, at least, the following details:

• Your full name and contact information
• A brief description of your query or feedback

We treat such queries and feedback seriously and will deal with them confidentially and within reasonable time.